Sheraton Makkah Jabal Al Kaaba Hotel Mecca, Mecca
About the Hotel
The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star accommodation located within walking distance of Masjid Al Haram in Mecca. It offers direct access via an air-conditioned pedestrian bridge, enhancing convenience during peak pilgrimage seasons like Ramadan and Hajj. The hotel's design incorporates Islamic motifs throughout its elegant furnishings, reflecting regional aesthetics. With 412 rooms and an array of dining options, the hotel provides a luxurious environment for both leisure and business travelers.
Location
The hotel is strategically located within a 15-minute walk from the Great Mosque of Mecca and the Kaaba, making it highly accessible for pilgrims. It is a three-minute walk from the new expansion of the Holy Mosques, facilitating easy access during busy seasons. For those arriving by car, the hotel offers designated parking spaces.
Rooms
All 412 rooms at Sheraton Makkah Jabal Al Kaaba feature modern amenities designed for guest comfort. Each room includes air conditioning, a minibar, and a flat-screen TV with cable channels. Thoughtful details such as laptop-friendly workspaces and pillow menus enhance the overall experience. Guests can choose from room configurations that include spacious suites and apartments with city or partial views of Masjid Al Haram.
Eat & Drink
The hotel offers diverse dining options with three on-site restaurants catering to a variety of tastes. Al Ferdous Restaurant serves a range of international cuisine and authentic Gulf and Levantine dishes. Asia Restaurant focuses on South East Asian and Subcontinental flavors, featuring signature dishes like Singapore Noodles and Beef Rendang. Additionally, the Chocolate Lounge offers a casual setting for refreshments and quick snacks.
Leisure & Business
Sheraton Makkah Jabal Al Kaaba features leisure amenities and business facilities to cater to all guests. The Club Lounge provides a selection of sweet delights and complimentary Wi-Fi for suite guests and loyalty members. There is also a dedicated meeting room capable of accommodating up to 10 persons, alongside a business center equipped with essential services for corporate needs.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Free Wi-Fi in public areas
- No parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Baggage storage
- Allergy-free rooms
- Elevator
- Currency exchange
- Coffee shop
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cribs
- Children's buffet
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Leisure/ TV room
- Massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
The hotel had great service with very polite and courteous staff. The rooms were small but super clean. The location was convenient, and the dining experience was very nice. However, there were construction noises on certain days. Good value for money overall.
The hotel provided additional space when we needed it, but the requests made took until late afternoon to be fulfilled. The staff were very concerns about ensuring a pleasant stay, even upgrading my room to a suite without extra charges, although there were one or two issues with mobile usage near the entrance.
I had a mixed experience at the hotel. While the rooms were spotlessly clean and they even offered complimentary snacks and drinks at reception 24/7, I was disappointed that the walls were thin enough for me to hear conversations from the next room. Additionally, instead of receiving the three rooms I had booked, they offered a two-bedroom apartment.
I found the hotel rooms to be quite spacious and comfortable, providing the extra space we needed. However, the location being on a high hill far from Haram was a bit inconvenient. The service was cooperative and helpful, although there were some issues with overcooked eggs. The location required walking up a busy street without a sidewalk, which was a downside. The dining experience was beyond expectations with tasty food, but there were limited options for a 5-star hotel.
I had a mixed experience at the hotel. The rooms were clean but lacked city views, and the dusty bedsides triggered my sneezes. On the bright side, the bed was large and very comfortable. The service was friendly and amazing, although a bit slow at times. Location-wise, it was quite off and far from the Masjid e Haram but close to the Holy Mosque Extension. The dining experience was good, with a variety of options, but certain items were quickly removed without notice.
My stay at the hotel was a mixed experience. The rooms are really comfortable and quiet, but the view of the Haram area wasn't as described in the booking. The service, especially from Moustafa Mahmoud and the reception team, was excellent, although there were some issues like requests getting mixed up. The location, although close to Harm, was tiring to walk up the high hill. The dining options had a limited variety and were more expensive than advertised. Overall, a stay with some highlights and drawbacks.
The hotel was in a great location near the Haram area. The service from the cooperative and friendly staff was excellent. However, the view from the room was not as expected. The dining experience was good, but there were delays with breakfast. Overall, it was a convenient stay with a few minor drawbacks.
My stay at the hotel was a mixed experience. The rooms, while well-lighted, were small and cramped for a triple occupancy. The service, although the staff tried their best and were helpful, seemed to struggle with the demand, resulting in some overcooked eggs. The location was convenient for visiting Masjid alharam but had its drawbacks, including congestion and lack of nearby restaurants or shops. The dining was beyond expectations in terms of variety and taste but came at a slightly higher cost than advertised. Overall, a decent stay with some room for improvement.
The rooms, although not with the requested view of the mosque, were a bit small yet comfortable. The service, especially from Sister Lujain Hawsawi, was fantastic with friendly and efficient staff. The dining experience, shifted to Iftar during Ramadan, was very good. Overall, a great option for pilgrims seeking a close stay to Haram.
The hotel's location is a bit off and far from Masjid e Haram, making it challenging to call an Uber directly to the hotel. However, the staff, especially Moustafa Mahmoud and sister Lujain Hawsawi, provided excellent service, with helpful gestures like late checkout and being friendly and welcoming. The dining experience offers various choices at slightly higher prices than advertised. Close to Sabtco bus station from Jeddah, the hotel is convenient for travelers with easy access to Ka'aba.
The hotel offers clean and comfortable rooms with supportive staff. However, some requests were not fulfilled.
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